Training and Consulting Group

Indonesia Sustainable Tourism Training

Hospitality Consultants in Indonesia

Hospitality, at some level, is the nature of all businesses.

Our Training and Consulting Group Consultants works closely with your company to design the ideal management training and consulting programs that meet your business goals. We learn your company’s culture so that we can personalize training sessions with real-life scenarios that are applicable for your team.

In addition to customized training, consulting and coaching, we also provide learning and development consulting services to private companies, government and providing leisure consultancy services to some of the finest hotels, including:

1. Market and feasibility study
2. Business development programs (e.g., marketing and public relations programs)
3. Hotel operation consultancy (e.g., front office, housekeeping, sales and marketing, food and beverage, etc.)
4. Training in the field of human development for the hotel and tourism industry (hospitality training consultants)
5. Corporate Social Responsibility Program (CSR) in tourism industry
6. Sustainable tourism, etc

Our goal:

• Provide quality and cost-effective training designed to increase employee and organizational productivity and enrichment.
• Provide development opportunities that enhance knowledge, skills and enrich the organization.
• Create an organizational environment that values development, diversity and growth opportunities for all employees.
• Provide employee and the organization with the tools to respond effectively to customer needs as well as current and future demands for service.
• To improve and enhance workflow efficiency and improve customer service.

OUR TRAINING AND CONSULTING SERVICES

We provide training and consultancy for developing the following skills:

CRITICAL THINKING AND PROBLEM SOLVING

Includes topics for improving the ability to make decisions, solve problems, and take actions as appropriate, in the spectrum of leadership, supervisory, management, customer service, professional attitude, sales and marketing, etc. Topics included:

• Problem Solving & Decision Making
• Hospitality and Personalized Service Leadership
• 4 Functions of Management
• Service Brand Conception
• Professional Attitude
• Suggestive Selling & Up Selling
• Practical Management Skills
• Time Management
• Supervisory Skills
• Service Excellence
• Coaching & Counseling

EFFECTIVE COMMUNICATION

Includes topics for improving the ability to synthesize and transmit ideas both in written and oral formats, in the spectrum of basis communication, presentation skills, public speaking, train the trainers, brand image project, communicating difficult messages, etc. Topics included:

• Effective Communication program
• Effective Media Relations
• Integrated External and Internal Communication
• Diplomacy, Tact and Credible Effective Communication
• Public Relations and Publicity
• Public Relations Program
• Handling Customer Complaint
• Assertiveness Training
• Brand Image Project
• Train the Trainers
• Presentation Skills
• Customer Engagement
• Effective Sales Negotiation
• Service Delivery

COLLABORATION AND TEAM BUILDING

Includes topics for improving the ability to work effectively with others, including those from diverse groups and with opposing points of view, in the spectrum of outbound program, basic team building,, etc. Topics included:

• Bonding, Engagement and Collaboration Team Building
• Outbound Training Service

CREATIVITY AND INNOVATION

Includes topics for improving the ability to see what is NOT there, in the spectrum of basic creativity, innovation projects, etc. Topics included:

• Innovation Project
• Creativity

ETIQUETTE AND PROTOCOL

Includes topics for improving the ability to understand people, cultures, attitudes, and behaviors, and knowing how to socialize with others who have the same or different backgrounds and habits. This subject also gives the deep knowledge of how to act properly in many different situations, regarding the etiquette and protocol rules that are being applied. Topics included:

• Multicultural Manners
• First Impression
• Personal Grooming
• Dress for Success
• Business Etiquette
• Courtesy & Manners in Hospitality
• Basic Table Manners
• The Art of Entertaining

OTHER TOPICS

• Entrepreneurship education and training
• Basic Food Hygiene
• HACCP Application in Food Service
• Digital Marketing
• Sustainable tourism training
  

For detail information regarding training, consulting and management, please kindly contact our division at:

Training and Consulting Group

By Bali Hospitality Group and Partners.

Bali Hospitality Group
Travel and Tourism Consulting Company
Java – Bali – Lombok – Flores and cruises to east of Indonesia

Jakarta Office:
Prudential Centre Building, 22nd Floor, Kota Kasablanka, Jalan Casablanca Raya Kav. 88 Jakarta 12870, Indonesia,
Mobile phone: (+62) 815 5765 681
Phone: (+62) 21 2960 7200
Email: [email protected]
Website: www.balihospitalitygroup.com

Bali office:
Benoa Square 2nd Floor, Jl. Bypass Ngurah Rai No. 21A Kedonganan, Kuta Badung – Bali 80361, Indonesia,
Mobile phone: (+62) 815 5765 681
Phone: (+62) 361 200 3200
Email: [email protected]
Website: www.balihospitalitygroup.com

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