Phone : (+62) 815 5765 681
Email : reservations@balihospitalitygroup.com

Hospitality Consultants – Indonesia

 

Bali Hospitality Group consultant offer “Hospitality, hotel and tourism consultancy services

We have worked on some of the finest hotel and providing leisure consultancy services including:

  1. Market and feasibility study – in Marketing division
  2. Business development such as Marketing & Public Relations Program
  3. Hotel operation consultancy (e.g. front office, housekeeping, sales and marketing division, etc)
  4. Training in the field of human development for hotel and tourism industry (Hospitality training consultants)
  5. Corporate Social Responsibility Program (CSR)

Our team or our experienced consultants also analyze hospitality trends, studying leisure industries, and understanding local communities. We focus on our clients’ competitive markets and provide thoughtful analysis of hospitality industries that ensures our clients will have meaningful results.

Our goal in general is to support Indonesia government and local communities to develop Indonesia as a travel destination and to attract visitors who enjoy adventure, culture and nature.

Our Vision
We deliver exceptional professional warmth hospitality experiences to every hotel or leisure industries, every guest, every employee and community.

Our Mission
We are established to create wonderful experiences for guests and and employees who seek the personal and professional development in their life and business endeavors or high values for the owners and to get the positive impact in communities.

Our goal and commitment
We come up with commitment to provide the best hotel and tourism consutancy services in Indonesia.
Also, We live in a great passion to walk in the creations of changing professional behaviour, and have great deal of experience in hospitality training and education.

SOME INFORMATION ABOUT TRAINING CONSULTANT

Hospitality, at some level, is the nature of all businesses.

We provide our community members and employees with tailored-services for developing the following skills:

CRITICAL THINKING AND PROBLEM SOLVING
Includes topics for improving the ability to make decisions, solve problems, and take actions as appropriate, in the spectrum of leadership, supervisory, management, customer service, professional attitude, sales and marketing, etc. Topics included:

  • Problem Solving & Decision Making
  • Hospitality and Personalized Service Leadership
  • 4 Functions of Management
  • Service Brand Conception
  • Professional Attitude
  • Suggestive Selling & Up Selling
  • Practical Management Skills
  • Time Management
  • Supervisory Skills
  • Service Excellence
  • Coaching & Counseling

EFFECTIVE COMMUNICATION
Includes topics for improving the ability to synthesize and transmit ideas both in written and oral formats, in the spectrum of basis communication, presentation skills, public speaking, train the trainers, brand image project, communicating difficult messages, etc. Topics included:

  • Effective Communication program
  • Effective Media Relations
  • Integrated External and Internal Communication
  • Diplomacy, Tact and Credible Effective Communication
  • Public Relations and Publicity
  • Public Relations Program
  • Handling Customer Complaint
  • Assertiveness Training
  • Brand Image Project
  • Train the Trainers
  • Presentation Skills
  • Customer Engagement
  • Effective Sales Negotiation
  • Service Delivery

COLLABORATION AND TEAM BUILDING
Includes topics for improving the ability to work effectively with others, including those from diverse groups and with opposing points of view, in the spectrum of outbound program, basic team building,, etc. Topics included:

  • Bonding, Engagement and Collaboration Team Building
  • Outbound Training Service

CREATIVITY AND INNOVATION
Includes topics for improving the ability to see what is NOT there, in the spectrum of basic creativity, innovation projects, etc. Topics included:

  • Innovation Project
  • Creativity

ETIQUETTE AND PROTOCOL
Includes topics for improving the ability to understand people, cultures, attitudes, and behaviors, and knowing how to socialize with others who have the same or different backgrounds and habits. This subject also gives the deep knowledge of how to act properly in many different situations, regarding the etiquette and protocol rules that are being applied. Topics included:

  • Multicultural Manners
  • First Impression
  • Personal Grooming
  • Dress for Success
  • Business Etiquette
  • Courtesy & Manners in Hospitality
  • Basic Table Manners
  • The Art of Entertaining

OTHER TOPICS

  • Entrepreneurship education and training
  • Basic Food Hygiene
  • Behavioral Economics in Retail Industry
  • HACCP Application in Food Service

For detail information regarding consulting, training and management for the hospitality industry, please kindly contact:

Bali Hospitality Group Company

Head office:
88@Kasablanka Building, Tower A, 35th Floor, Kota Kasablanka
Jl. Casablanca Raya Kav. 88
Jakarta 12870, Indonesia
Phone: (+62) 21 8064 0541, (+62) 815 5765 681 and (+62) 21 8064 0400
Fax: (+62) 21 8064 0401
Email: reservations@balihospitalitygroup.com
Website: www.balihospitalitygroup.com